To view, modify or cancel a hotel reservation that was booked online, simply login as a registered user on our website.  You will need your e-mail address and the password you previously created when booking your initial reservation with us.  Then choose and follow the appropriate link to either “view,” “modify” or “cancel” your existing reservation(s).

Once you have retrieved your hotel reservation(s) online, you will be able to take advantage of the online reservation tools which allow you to: view travel reservation details, resend your reservation information to an e-mail address, cancel an online hotel reservation, reduce the number of hotel rooms in a multiple room reservation, modify/alter the number of nights of your TMHC stay, or cancel/review any special requests that you added to your hotel room reservation.
If you booked your hotel reservation in a manner other than through the website, please Contact Us directly to discuss any issues or modifications.

Please note that all modifications/cancellations are subject to and may incur fees as set forth in the Terms & Conditions and Hotel Policies of TMHC.

Yes, just click on the link to login as a registered user on our website.  You will need your e-mail address and the password you previously created when booking your initial reservation with us.  Then follow the instructions to retrieve your reservation.  Take time to review and understand the Terms & Conditions and Hotel Policies of TMHC prior to canceling your reservation, as fees/penalties may apply.

You may remove nights (or special requests) that were on a reservation without affecting the rate, unless the original rate was dependent upon/restricted by the number of days in your stay.  In this instance, rates may vary and change fees may apply.

You may change your arrival dates—however, we cannot guarantee the rate will be the same.  Rates may vary (up or down) based on season, holidays, blackout dates due to special events, etc.  Change fees may apply. 

You may also contact our reservation line by dialing +234 (0)806 690 0009 for assistance.

No. We are currently working on adding the online payment option to our website in order to better serve our guests. The following payment options are currently available:

• Direct payment at a Branch of one of the following:
  
  
  • DIAMOND BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 0322010007564
    
  
  
  • UBA
    Account Name: Kingsville Hotel Limited (Metropolitan)
    Account Number: 01250030013634
    
  
  
  • ZENITH BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 9014801521
  
  
  
• Bank wire / transfer from your bank account to one of our following:
  
  
  • DIAMOND BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 0322010007564
  
  
  
  • UBA
    Account Name: Kingsville Hotel Limited (Metropolitan)
    Account Number: 01250030013634
  
  
  
  • ZENITH BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 9014801521
  
  

• Pay with a Visa or Mastercard at our Reservation Desk

TMHC does require a deposit equivalent to the rate of one night of accommodation (including all taxes and service charges) in each chosen room. This deposit is required on each room of all reservations to be counted towards any incidentals such as restaurant meals, room service, laundry services, etc. 
This deposit may be made prior to arrival via the following methods:

• Direct payment at a Branch of one of the following:
  
  
  • DIAMOND BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 0322010007564
  
  
  
  • UBA
    Account Name: Kingsville Hotel Limited (Metropolitan)
    Account Number: 01250030013634
  
  
  
  • ZENITH BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 9014801521
  
  
  
• Bank wire / transfer from your bank account to one of our following:
  
  
  • DIAMOND BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 0322010007564
  
  
  
  • UBA
    Account Name: Kingsville Hotel Limited (Metropolitan)
    Account Number: 01250030013634
  
  
  
  • ZENITH BANK
    Account Name: Kingsville Hotel Ltd/Metropolitan Hotels A/c 2
    Account Number: 9014801521
  
  

This deposit may also be made upon check-in using any of the following methods:

• Pay with in cash at our Reservation Desk
• Pay with a Visa or Mastercard at our Reservation Desk

Note: The only rooms that do not require a guest deposit are those that are prepaid/pre-guaranteed through a corporate account with TMHC.

Yes, all rooms (whether booked online, by phone or at our reservation desk) require prepayment.

Note: The only rooms that do not require prepayment from a guest are those that are prepaid/pre-guaranteed through a corporate account with TMHC.

Cancelling of reservations (whether made online, by phone or at reservation desk) must be done more than 48 hours prior to scheduled arrival date—in accordance with TMHC’s cancellation policies (as detailed in the Terms & Conditions and Hotel Policies).  If they are not, you will be charged for one night's hotel stay on each cancelled room of each cancelled reservation (unless your booking stated otherwise, e.g.: non-refundable or minimum length of stay).

Not showing-up on your scheduled arrival date is treated as cancellation with less than 48 hours notice.  Cancelling of reservations (whether made online, by phone or at reservation desk) must be done more than 48 hours prior to scheduled arrival date—in accordance with TMHC’s cancellation policies (as detailed in the Terms & Conditions and Hotel Policies).  If they are not, you will be charged for one night's hotel stay on each cancelled room of each cancelled reservation (unless your booking stated otherwise, e.g.: non-refundable reservations or reservations that require a minimum length of stay, hence a minimum guaranteed, non-refundable payment).

The hotel room reservation process through transcorpmetropolitan.com is safe and secure. Once you register by entering your personal information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

TMHC is committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more details.

Cancelling of reservations (whether made online, by phone or at reservation desk) must be done more than 48 hours prior to scheduled arrival date—in accordance with TMHC’s cancellation policies (as detailed in the Terms & Conditions and Hotel Policies).  If they are not, you will be charged for one night's hotel stay on each cancelled room of each cancelled reservation (unless your booking stated otherwise, e.g.: non-refundable or minimum length of stay).

Yes, if they are not cancelled more than 48 hours prior to scheduled arrival date you will be charged for one night's hotel stay on each cancelled room of each cancelled reservation (unless your booking stated otherwise, e.g.: non-refundable or minimum length of stay). To avoid being charged, reservations must be cancelled in accordance with the cancellation policy (outlined in the Terms & Conditions and Hotel Policy sections).  Please take the time to carefully review the cancellation policies for your specific situation.

Rate and availability quotes can be provided via e-mail, however they are only guaranteed as accurate at the moment that the message is sent to you.  Rates are subject to change (up or down) at any time and are only guaranteed once a paid reservation is made.  In the hospitality industry availabilities are constantly changing from one moment to the next, and can only be guaranteed with a paid reservation.
Changes to existing reservations should be made in the manner that the original reservation was created (in-person, by phone, online or via e-mail).  If you have tried the appropriate method and are experiencing technical difficulties, then, and only then do we suggest trying another method.  Unfortunately, only reservations that originated online may be modified online.
Please carefully review the Terms & Conditions and Hotel Policies before making any changes or cancellations, as penalties may be incurred.
Click here to see photos and descriptions of our rooms.
Click here to view our current promotions.
Click here to check rates, availability and make room reservations.

Requesting 10 or more rooms for the same reservation booking and arrival date qualifies as a group booking. Group travel reservations may have different rates or booking requirements.  For more information or to request TMHC guestrooms or event spaces for your group, call our Food & Beverage Manager (M-F, 9:00 am – 5:00 pm local time) at +234 (0)806 690 0009 or send an e-mail (with the “Attn: Food & Beverage Manager” in the subject line) to foodbevmgr@transcorpmetropolitan.com.ng.

Special requests can be made while completing your online, phone or in-person reservation.  Special requests such as foam mattresses, rooms with double twin beds, adjoining rooms, infant playpens and smoking preferences (as well as any requests noted in the Comments/Special Requests section of the online reservation form) are not guaranteed, but will be honored depending on availability at check-in.  We will do our very best to accommodate guest requests.  If you have specific needs or questions regarding your request, please call the hotel directly (Contact Us).

Generally, we do not accept pets.  However, we do accept service animals (those needed to assist the physically challenged), and other animals may be accepted or declined on a case by case basis.

• All pet requests must be submitted at least 10 calendar days before scheduled arrival in order to be considered at all.
• Any animal that is accepted / approved will be subject to a separate, non-refundable pet deposit of N 15,000 per two days of stay.
  
  Note: The two day pet deposit package is not divisible into single days.  Any unused days cannot be carried over to a future visit and will be forfeited.

If you need to make a pet related request, you may do so at the time of reservation.  If you are reserving via our website, please include it in the Comments/Special Requests section of your online reservation form.

Cancelling of reservations (whether made online, by phone or at reservation desk) must be done more than 48 hours prior to scheduled arrival date—in accordance with TMHC’s cancellation policies (as detailed in the Terms & Conditions and Hotel Policies).  If they are not, you will be charged for one night's hotel stay on each cancelled room of each cancelled reservation (unless your booking stated otherwise, e.g.: non-refundable or minimum length of stay).

Although TMHC is not currently able to meet the needs associated with all physical challenges, we are able to meet some.

If a guest experiences difficulty with or is unable to climb stairs, the 6 floors of Metro Deluxe Rooms and Junior Suites that are located in our Tower are all accessible via elevator and stairs.

If a guest can ascend and descend a limited number of stairs, the Metro Deluxe Rooms (including our adjoining twin rooms) first floor of our Annex is located down a short staircase (5 stairs) from the lobby. However, our Ambassador and Executive Suites are located on the second and third floors of the Annex, which are currently accessible only via staircase.

If you are reserving via our website, please include all accessibility requests in the Comments/Special Requests section of your online reservation form.

If you are reserving via phone or in-person, please make all accessibility requests at the time of reservation.

Children 12 years of age and under (a maximum of 2 per room) stay free at TMHC when sharing accommodations with up to 2 adult parents or guardians. Extra bedding may be requested, but is only provided based on availability and will incur a fee of XXXXXXX per night/stay (?).

If you are reserving via our website, please be sure to list the number of children (age 0-12) along with the number of adults (13 & up) staying in each room (this is done in the availability search) at the time of booking.

If you are reserving via phone or in-person, please be sure to list the number of children (age 0-12) along with the number of adults (13 & up) staying in each room when speaking with your reservation agent at the time of booking.

Taxes and Service charges must be charged by law

• 10% Service Charge
• 5% VAT
• 5% CRST

For your convenience, beginning on June 7th for arrivals after July 4th, a daily resort fee of $10 plus tax is added to your room account and includes the following hotel services:

• $15 beverage credit per stay available at any MGM Grand-owned bar
• Complimentary high speed internet
• Daily USA Today newspaper
• Local and toll free numbered calls

Limited Business Center Services such as outgoing faxes, copies, notary, and boarding pass printing

Our standard check-in time is 2:00 pm.

Our standard check-out time is 12:00 pm (noon).

If you reach the hotel prior to standard check-in time, you may process your check-in upon arrival and our Reservation Desk staff will happily store your luggage until your room is available.

Late Check-In: Your rooms are guaranteed to be ready anytime after 2:00 pm.

Late Check-Out: Please note that late check-out requests are based upon occupancy and availability on the date of departure. Please carefully review the Terms & Conditions and Hotel Policies, as additional charges may apply.

Although Valet Parking is not available at this time, for your convenience, we do offer free self-parking in our gated parking lot.  We are not equipped to offer parking for oversized vehicles (larger than a bus).

No, we do not provide wheelchairs. However, we do offer some options for the physically challenged.

Although TMHC is not currently able to meet the needs associated with all physical challenges, we are able to meet some.

If a guest experiences difficulty with or is unable to climb stairs, the 6 floors of Metro Deluxe Rooms and Junior Suites that are located in our Tower are all accessible via elevator and stairs.

If a guest can ascend and descend a limited number of stairs, the Metro Deluxe Rooms (including our adjoining twin rooms) first floor of our Annex is located down a short staircase (5 stairs) from the lobby. However, our Ambassador and Executive Suites are located on the second and third floors of the Annex, which are currently accessible only via staircase.

If you are reserving via our website, please include all accessibility requests in the Comments/Special Requests section of your online reservation form.

If you are reserving via phone or in-person, please make all accessibility requests at the time of reservation.

Hotel Policy allows a maximum of 2 guests over the age of 12, and 2 guests 12 or younger per room.

No, but one of our four available event spaces may suit your ceremony or reception needs.  To request TMHC guestrooms or event spaces for your group, call our Food & Beverage Manager (M-F, 9:00 am – 5:00 pm local time) at +234 (0)806 690 0009 or send an e-mail (with the “Attn: Food & Beverage Manager” in the subject line) to foodbevmgr@transcorpmetropolitan.com.ng.

For your convenience, TMHC offers a shuttle service to/from Margaret Ekpo International Airport. Use of our shuttle service must be arranged prior to arrival and is subject to availability. If you are booking your stay via our website, this service may be requested in the Comments/Special Requests section of your online reservation form. If during your stay at TMHC you decide to request airport shuttle service, you may do so by contacting the reservation desk in the hotel lobby at least one day prior to your departure date.

Taxis can be found outside the baggage claim area. The approximate cost for a one-way taxi ride from Margaret Ekpo International Airport to TMHC is N 2000 to 3000 for up to 4 people.

Car hire services for airport transfers or other transportation needs may also be pre-arranged (via the hotel) with one of our trusted vendors. This service may also be requested in the Comments/Special Requests section of your online reservation form or at the reservation desk in the hotel lobby.

Aero Airlines offers daily service between Lagos and Calabar. Arik Airlines offers daily service between Lagos and Calabar as well as between Abuja and Calabar.

Present, 10-day forecast & monthly weather averages for Calabar can be found at:

http://weather.uk.msn.com/monthly_averages.aspx?wealocations=wc:NIXX0004&q=Calabar%2c+NGA+forecast:averagesm

Present, 7-day forecast & historical weather data for Calabar can be found at:

1. You can go to our reservation desk in the hotel lobby with proper identification and request a printed copy of the detailed bill from a previous stay.
2. You can send an e-mail request (with "Duplicate Guest Bill Request" in the subject line) to info@metropolitancalabar.com. The message must be sent from the same e-mail address originally provided by the guest during reservation/check-in process. Additionally, please attach a scanned copy of proper guest identification.

INFO NEEDED FOR REQUEST TO BE PROCESSED:

• Guest's first and last name
• Date and length of stay
• Method of bill payment used

1. You can go to our reservation desk in the hotel lobby with proper identification and discuss any discrepancy that you feel may be present.
2. You can send an e-mail request (with "Guest Bill Discrepancy" in the subject line) to info@metropolitancalabar.com. The message must be sent from the same e-mail address originally provided by the guest during reservation/check-in process. Additionally, please attach a scanned copy of proper guest identification.

INFO NEEDED FOR REQUEST TO BE PROCESSED:

• Guest's first and last name
• Date and length of stay
• Method of bill payment used
• Detailed description of the item that you believe is incorrect

Visit the Contact Us page of our transcorpmetropolitan.com.ng website for a list of ways to contact TMHC or another Transcorp property.

A guest staying at TMHC may be contacted through one of the following methods:

To contact a guest via e-mail:

• Please use the following address: tmhcguest@transcorpmetropolitan.com.ng
• Messages will be assessed a flat N 300 fee payable by guest.
• Guest will be notified of the waiting message.

To contact a guest by phone:

• Please call the hotel's front desk at +234 (0) 806 690 0009
• You will need to know the name of the guest or the guest's room number (as this information cannot be given out by our staff).

To mail a package:

• Please use a courier service such as FedEx or DHL (and not the regular mail service).
• Please address any letter/package in the following manner:

Transcorp Metropolitan Hotel & Conference
[Insert Guest's Name] (Hotel Guest)
10 Murtala Mohammed Highway
Calabar, Cross River State
Nigeria

This section is under construction.